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The latest Advisors have heard from Keen
 
May 19, 2004
Call Issues

Please be aware that you and your customers may be experiencing call issues including: a message that you are already on a call, cannot place a new call, you're status may be stuck in a busy state, and your account might not have been credited for calls you've taken today.

We are aware of all these problems and are working to resolve them as quickly as possible. We expect to have these call issues resolved very soon. We do have record of all calls that have taken place and ensure that you will be credited for all calls by the end of the business day. We apologize for this inconvenience and appreciate your patience as we resolve these issues.

The Community Team

Additions as and when

(btw 5.5.04)  I'm pleased to see my lead has been followed by automatically alerting advisors of callbacks via pagers and telephone!

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